Contact persons & hotline

We deal with your problems immediately: Our expert customer service team can resolve 50% of problems through a simple phone call.

Hotline – immediate assistance over the phone

A brief phone call is often all that is needed to resolve your problem. Experienced support technicians offer you their advice
Monday to Thursday between 7.00 to 12.30 a.m. and 1.00 to 5.00 p.m.
Friday from 7.00 to 12.30 a.m. and 1.00 to 4 p.m.

If you wish, please also feel free to contact your dealer. The contact details can be found here.

EMCO Service Hotline Austria

Industry CNC / EMCO MECOF

Email
Hotline: service.at@emco-world.com
Deployment planning: service.planning@emco-world.com
Spare parts: parts@emco-world.com
Returns: retouren@emco-world.com

Telephone
Industrial CNC machines: +43-(0)6245-891-620
EMCO MECOF machines: +43-(0)6245-891-661
Training / Conventional: +43-(0)6245-891-610
Spare parts: +43-(0)6245-891-670
Service planning: +43-(0)6245-891-530

Application Department

Phone: +43-(0)6245-891-666
E-Mail: anwendungstechnik@emco-world.com

Training

Phone: +43-(0)6245-891-610
E-Mail: service.at@emco-world.com

EMCO Service Hotline Germany

Industry CNC / EMCO MECOF

Email
Hotline: service.at@emco-world.com
Deployment planning: service.planning@emco-world.com
Spare parts: parts@emco-world.com

Phone
Training / Conventional: +49-(0)7024-46870-71
Industrial machines CNC: +49-(0)7024-46870-72 
EMCO MECOF machines: +49-(0)7024-46870-73 
Spare parts: +49-(0)7024–46870-74 
Service planning: +49-(0)7024–46870-75

Application Department

Phone: +43-(0)6245-891-666
E-Mail: anwendungstechnik@emco-world.com

Training

Phone: +49-(0)711-3467-1540
E-Mail: did@de.festo.com

EMCO Service Hotline Italy

Industry CNC (TURNING)

Phone: +39-0331-4181-40 or 41; MO-FR 7.30-12.00 am, 1.30-6.00 pm
E-Mail: emcoricambi@emco-world.com or emcoservice@emco-world.com

Industry CNC (MILLING)

Phone: +39-0434-916-847; MO-FR 8.00-12.00 am, 1.00-5.00 pm
E-Mail: service.pn@emco-world.com

EMCO Mecof (SERVICE, TRAINING)

Phone: +39-0143-820-300,
MO-FR 8.00-12.00 am, 1.00-5.00 pm
E-Mail: service@emco-mecof.it

EMCO SERVICE HOTLINE CZECH REPUBLIC / SLOVAKIA

Industry CNC / Training / Application Department

Service Management

Phone: +420 731 156940
E-Mail: blanka.stehlikova@emco-world.com

Service / Application Department

Phone: +420 734 254689
E-Mail: frantisek.havlat@emco-world.com

EMCO Service Hotline USA

Industry CNC

Phone: +1-248-313-2700
E-Mail: service@emco-usa.com

Training

Phone: +1-248-313-2700
E-Mail: service@emco-usa.com